Central Hotels & Resorts

Last Updated: 22 October 2026

Welcome to Central Hotels & Resorts. By accessing our website, making a reservation, or using our services, you agree to comply with the following Terms & Conditions.

We encourage all guests and website visitors to review these terms carefully before making a booking or using our services.

1. General Information

Central Hotels & Resorts is a hospitality management group headquartered in Dubai, United Arab Emirates, offering hotel accommodation, dining, leisure facilities, and hospitality-related services.

These Terms & Conditions apply to the use of our official website, www.central-hotels.com, and to reservations made directly through our website or authorized booking channels.

Our portfolio includes:

  • Royal Central Hotel & Resort – The Palm
  • C Central Hotel & Resort – The Palm
  • Canal Central Hotel – Business Bay
  • First Central Hotel Suites – Barsha Heights
  • Other properties operated or managed under Central Hotels & Resorts, where applicable.

Individual hotels may maintain additional property-specific policies.

2. Website Usage

By accessing our website, you agree to use it for lawful purposes only.

Visitors must not:

  • Engage in fraudulent or unauthorized booking activities.
  • Attempt to disrupt, damage, or gain unauthorized access to the website.
  • Reproduce or distribute website content without prior written permission.
  • Submit false or misleading information.

Central Hotels & Resorts reserves the right to restrict website access in cases of misuse, subject to applicable laws.

3. Reservations and Booking Confirmation

All reservations are subject to room availability and confirmation.

Guests must provide accurate personal details, including their full name, contact information, reservation dates, and payment details when required.

A reservation is considered confirmed once a valid booking confirmation has been issued through our official reservation system or an authorized booking channel.

Rates, room categories, packages, and promotions are subject to availability at the time of booking.

4. Room Rates, Taxes and Additional Charges

All accommodation rates are quoted in United Arab Emirates Dirhams (AED), unless otherwise specified.

Room rates may be subject to applicable VAT, service charges, municipality fees, tourism-related fees, and other government-imposed charges.

The total booking price and applicable charges will be displayed during the reservation process or communicated through the booking confirmation.

Additional services, including dining, spa treatments, transportation, minibar consumption, and other chargeable facilities, may incur separate fees.

5. Payment Terms

Payment conditions may vary depending on the property, room rate, package, or promotional offer selected.

Certain reservations may require full or partial prepayment, while others may allow payment upon arrival.

Guests may be required to present a valid payment card and identification at check-in for verification purposes.

Central Hotels & Resorts reserves the right to verify payment details and take appropriate action regarding unsuccessful or unauthorized transactions.

All payments and refunds are processed in accordance with the conditions attached to the relevant reservation and applicable laws.

6. Cancellation, Modification and No-Show Policy

Cancellation and modification policies vary depending on the selected room rate, package, booking channel, and hotel.

  • Flexible Bookings: Reservations may be modified or cancelled without penalty within the cancellation period specified in the booking confirmation.
  • Non-Refundable Bookings: Reservations made under non-refundable offers may be charged in full if cancelled, modified, or not utilized.
  • No-Shows: Failure to arrive without prior cancellation may result in charges in accordance with the confirmed reservation conditions.
  • Early Departures: Early departures may be subject to applicable charges based on the original booking conditions.

Guests should review their specific reservation policies before confirming a booking.

Where applicable, refunds will be processed using the original payment method, subject to payment-provider processing timelines.

7. Check-In and Check-Out

Check-in and check-out times vary by property and are communicated during the reservation process or through the booking confirmation.

Early check-in and late check-out requests are subject to availability and may incur additional charges.

Guests must provide valid identification and any documentation required under UAE regulations upon arrival.

All guests occupying a room must be registered with the hotel in accordance with applicable legal and operational requirements.

8. Children, Extra Beds and Occupancy

Room occupancy is subject to the maximum capacity and conditions applicable to the selected room category.

Children's accommodation, meal charges, baby cots, and extra beds may vary depending on the property and booking package.

Requests for additional bedding are subject to availability and may incur extra charges.

Guests are responsible for ensuring that the number of occupants complies with their confirmed reservation.

9. Guest Conduct and Hotel Policies

Central Hotels & Resorts is committed to providing a safe, comfortable, and welcoming environment.

All guests are expected to respect hotel staff, other guests, property facilities, and applicable UAE laws.

Smoking is permitted only in designated areas or rooms where expressly authorized.

Guests may be held responsible for damage to hotel property caused by their actions, subject to applicable laws.

Hotels may refuse or discontinue services where legally justified due to serious misconduct, safety risks, or violations of applicable regulations.

Individual properties may have specific policies regarding pets, visitors, swimming pools, beaches, parking, and other facilities.

10. Special Offers and Promotions

Promotional offers, discount codes, seasonal packages, and exclusive rates may be subject to additional conditions.

Offers are subject to availability, validity periods, blackout dates, and other restrictions communicated at the time of booking.

Unless expressly stated, promotions cannot be combined with other discounts or special offers.

Central Hotels & Resorts may amend or withdraw promotional offers prospectively, subject to applicable laws and confirmed booking rights.

11. Hotel Facilities and Services

Facilities and services, including restaurants, swimming pools, private beach access, fitness centers, wellness facilities, and recreational activities, may vary by property.

Operating hours and availability may change due to maintenance, operational requirements, safety considerations, or circumstances beyond the hotel's reasonable control.

Where material changes affect a confirmed reservation, guests will be informed as appropriate.

12. Third-Party Bookings and External Services

Reservations made through third-party platforms, including online travel agencies, travel agents, or corporate booking partners, may be subject to additional terms established by those providers.

Guests should contact the original booking provider regarding modifications, cancellations, and refunds where the reservation was made through that provider.

Central Hotels & Resorts is not responsible for independent third-party services beyond its legal or contractual obligations.

13. Privacy and Data Protection

We respect the privacy of our guests and website visitors.

Personal information collected through our website, reservation systems, and hotel operations is handled in accordance with applicable data protection regulations and our Privacy Policy.

Information may be used for reservation management, guest services, payment processing, regulatory compliance, and marketing communications where legally permitted.

For further information, please review our Privacy Policy available on our official website.

14. Intellectual Property

All website materials, including logos, branding, photographs, written content, graphics, and website design elements, are owned by Central Hotels & Resorts or used under appropriate authorization.

Unauthorized reproduction, modification, distribution, or commercial use of protected content is prohibited without prior written consent.

15. Limitation of Liability

Central Hotels & Resorts takes reasonable measures to maintain the accuracy, availability, and security of its website and services.

However, website availability may occasionally be interrupted due to maintenance, technical difficulties, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or restricts any rights or liabilities that cannot lawfully be excluded under applicable UAE legislation.

16. Force Majeure

Central Hotels & Resorts shall not be liable for failure or delay in performing contractual obligations to the extent caused by events beyond its reasonable control, subject to applicable law.

Such events may include natural disasters, government restrictions, public emergencies, major infrastructure disruptions, or other extraordinary circumstances.

Where such events affect confirmed reservations, the hotel will communicate available alternatives or remedies in accordance with applicable law and booking conditions.

17. Amendments to Terms & Conditions

Central Hotels & Resorts reserves the right to amend these Terms & Conditions to reflect operational changes, legal requirements, or updates to our services.

Revised terms will be published on the official website with an updated effective date.

Changes will not retroactively override the contractual conditions of confirmed reservations unless legally permitted or agreed by the parties.

18. Governing Law and Jurisdiction

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai.

Any disputes arising from website usage, reservations, or hospitality services shall be subject to the jurisdiction of the competent courts in Dubai, unless otherwise required by applicable law.

19. Contact Information

For questions, reservation assistance, or further clarification regarding these Terms & Conditions, please contact:

Central Hotels & Resorts
Website: www.central-hotels.com
Email: info@central-hotels.com
Canal Central Hotel: +971 4 873 2100
Royal Central Hotel the Palm: +971 4 873 9300
C Central Resort the Palm: +971 4 873 5500
First Central Hotel Suites: +971 4 454 4900
Location: Business Bay, Dubai, United Arab Emirates

Our team will be pleased to assist you.

© 2026 Central Hotels & Resorts. All Rights Reserved.
The Center Is You.

Central Hotels & Resorts

Last Updated: 22 October 2026

At Central Hotels & Resorts, we understand that travel plans may change. We aim to provide a transparent and convenient booking experience for all our guests.

This Refund & Cancellation Policy outlines the conditions applicable to reservation cancellations, modifications, no-shows, early departures, and refunds for bookings made through our official website, www.central-hotels.com, or directly with our hotels.

1. General Cancellation Policy

Cancellation conditions depend on the hotel, selected room rate, booking package, and promotional offer.

Guests are advised to carefully review the cancellation terms displayed during the booking process and included in their reservation confirmation.

Any cancellation charges will be determined according to the conditions of the confirmed reservation and applicable laws.

2. Flexible Reservations

Reservations booked under flexible or refundable rates may be cancelled without penalty if the cancellation request is received within the permitted cancellation period stated in the booking confirmation.

Cancellations made after the applicable deadline may result in charges as specified in the confirmed booking conditions.

Where applicable, advance payments for eligible cancellations will be refunded to the original payment method.

3. Non-Refundable Reservations

Reservations booked under non-refundable rates, special discounted offers, or advance-purchase promotions are generally not eligible for refunds once confirmed.

In the event of cancellation, modification, or failure to arrive, the total reservation amount may be retained in accordance with the applicable booking conditions.

Exceptions may apply where required by law or expressly approved by hotel management.

4. Booking Modifications

Guests wishing to modify their reservations, including changes to arrival dates, departure dates, room categories, or number of guests, should contact the relevant hotel's reservation team.

All modifications are subject to room availability, applicable rate differences, and the terms of the original booking.

Additional charges may apply if the revised reservation carries a higher rate.

A request for modification does not guarantee approval until written confirmation has been issued by the hotel.

5. No-Show Policy

A reservation may be classified as a no-show if the guest fails to arrive on the scheduled check-in date without notifying the hotel or arranging an alternative arrival date.

No-show charges will be applied in accordance with the cancellation conditions stated in the original reservation confirmation.

The hotel may release the reserved accommodation following a no-show, subject to the applicable booking terms.

6. Early Departure

Guests who depart before their scheduled check-out date may be subject to early departure charges.

Refunds for unused nights are not guaranteed and will depend on the selected rate conditions, advance payment arrangements, and applicable laws.

Guests are encouraged to inform the hotel's front desk as soon as possible if their travel plans change.

7. Refund Eligibility and Processing

Refunds may be issued in the following circumstances, where applicable:

  • Eligible cancellations made within the permitted cancellation period.
  • Duplicate or incorrect payments verified by the hotel.
  • Payments collected for reservations that cannot be honored by the hotel, subject to applicable legal rights and agreed alternative arrangements.
  • Other circumstances where a refund is required by applicable law or approved under the confirmed booking conditions.

Approved refunds will normally be processed through the original payment method.

The time required for funds to appear in the guest's account may vary depending on the issuing bank, card provider, payment gateway, and payment method.

Central Hotels & Resorts is not responsible for processing delays attributable solely to external financial institutions.

8. Third-Party Reservations

Reservations made through online travel agencies, tour operators, travel agents, or other third-party booking platforms may be subject to the cancellation and refund policies of the respective booking provider.

Guests who booked through a third party should contact that provider directly to request cancellations, modifications, or refunds.

Where payment was collected by a third-party provider, refunds will generally be handled through that provider.

9. Group Bookings and Special Events

Group reservations, corporate bookings, weddings, events, and special packages may have separate cancellation and payment conditions.

Specific deposit requirements, cancellation deadlines, refund eligibility, and other contractual conditions will be communicated at the time of booking or outlined in the relevant agreement.

These agreed conditions will apply to the booking, subject to applicable laws.

10. Force Majeure and Exceptional Circumstances

In the event of unforeseen circumstances beyond the reasonable control of the hotel, including natural disasters, government restrictions, or other major disruptions, reservations may be affected.

Central Hotels & Resorts will review affected bookings in accordance with applicable laws and the confirmed reservation terms.

Where appropriate, alternative dates, accommodation arrangements, credits, or refunds may be considered, depending on the circumstances and legal requirements.

11. How to Request a Cancellation or Refund

Guests who booked directly through Central Hotels & Resorts may request a cancellation, modification, or refund by contacting the relevant hotel or using the cancellation options available through the official booking system.

To assist with the request, guests should provide:

  • Booking confirmation number.
  • Full name of the lead guest.
  • Hotel name.
  • Scheduled check-in and check-out dates.
  • Reason for cancellation or refund request, where relevant.

All requests are subject to verification and the terms of the confirmed reservation.

12. Important Information

Cancellation deadlines are based on the hotel's local time in Dubai, United Arab Emirates, unless otherwise specified.

Refunds cannot be guaranteed for unused services or nights unless permitted under the applicable booking conditions or required by law.

Promotional rates and packages may have additional restrictions.

Any applicable cancellation fees will be communicated during booking or in the reservation confirmation.

Statutory consumer rights remain unaffected by this policy.

13. Changes to This Policy

Central Hotels & Resorts reserves the right to update this Refund & Cancellation Policy to reflect changes in its services, operational requirements, or applicable legislation.

Any updates will be published on the official website.

Changes will not retroactively alter confirmed reservation conditions unless legally permitted or agreed with the guest.

14. Contact Information

For cancellation requests, booking amendments, or refund-related inquiries, please contact:

Central Hotels & Resorts
Website: www.central-hotels.com
Email: info@central-hotels.com
Telephone:
Canal Central Hotel: +971 4 873 2100
Royal Central Hotel the Palm: +971 4 873 9300
C Central Resort the Palm: +971 4 873 5500
First Central Hotel Suites: +971 4 454 4900
Location: Business Bay, Dubai, United Arab Emirates

Our reservations team will be pleased to assist you with your inquiry.

© 2026 Central Hotels & Resorts. All Rights Reserved.
The Center Is You.